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Track and Adjudicate Supplier Recovery Claims
A claims adjudicator on the supplier's side reviews the supplier recovery claim from the original equipment manufacturer (OEM) and collaborates with the supplier recovery specialist at the OEM to process the claim. Adjust the details of a supplier recovery claim based on your OEM contract terms from the Automotive Experience Cloud site.
Required Editions
| Available in: Enterprise, Unlimited, and Developer Editions |
| User Permissions Needed | |
|---|---|
| To review and update Claims, Claim Items, Claim Coverages, Claim Coverage Payment Details, and Claim Participants: | Warranty Supplier Recovery for Experience Cloud permission set |
OEM admins create an Experience Cloud site for suppliers to adjudicate supplier recovery claims. They create a list view of claims with Supplier Recovery Claim value for the Claim Type Code and list the permitted statuses for the Status field.
Make sure that your admin adds the relevant fields to the page layouts for the supplier recovery claim objects. Also, check whether you have the required field-level permissions.
Review and adjudicate a supplier recovery claim.
- Log in to your Automotive Experience Cloud site.
- Find and select Claims from the navigation menu.
- From the list view, open the claim record of the type Supplier Recovery Claim that you want to review and adjudicate.
- Review the related claim information in the claim item, claim coverage, and claim coverage payment detail records.
- Adjudicate the claim and specify the adjusted amount for each of the claim coverage payment detail records.
- Update the claim to the relevant status, and save your changes.
Jiyoo Group, a supplier, has received two supplier recovery claims from Neo Motors, an automotive OEM, for the Neo Sedan NXi vehicle. The claims adjudicator at Jiyoo Group logs in to their experience cloud site to review and adjudicate the claims.
- One supplier recovery claim has Neo Battery as the causal part with a claim coverage called "Overheating Battery."
- The other supplier recovery claim has Neo Spark Plug as the causal part with a claim coverage called "Defective Spark Plug."
For Overheating Battery, there's one claim coverage payment detail record of the Replaced Part charge type. The replacement part is Neo Battery, with a quantity of one and a claimed amount of US$2,000. The claims adjudicator specifies $1,750 as the adjusted amount. So, the total adjusted amount for this supplier recovery claim is $1,750.
For Defective Spark Plug, there are two claim coverage payment detail records.
- The first claim coverage payment detail record is of the Replaced Part charge type. The replacement part is Neo Spark Plug, with a quantity of one and a claimed amount of $800. The claim adjudicator specifies $750 as the adjusted amount.
- The second claim coverage payment detail record is of the Expense charge type. The claimed amount is $100. The claim adjudicator specifies $50 as the adjusted amount.
So, the total adjusted amount for this supplier recovery claim is $800.
The claims adjudicator goes back to the claim records to review the final rolled-up adjusted amounts. Then, the claims adjudicator updates the status to Approved for both the claims and saves the changes.
