Loading
Feature Degradation | Agentforce Voice Read More
Automotive Cloud
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            How Groups of People Are Represented in Automotive Cloud

            You are here:

            1. Salesforce Help
            2. Docs
            3. Automotive Cloud

            How Groups of People Are Represented in Automotive Cloud

            There are multiple stakeholders involved in the lifecycle of vehicles, such as the manufacturer, dealers, finance relationship managers and consultants, primary and secondary borrowers, and customers. Capture key information about different types of people in your automotive ecosystem.

            Required Editions

            Available in: Enterprise, Unlimited, and Developer Editions.

            Learn how you can capture information about each stakeholder group using different objects and fields.

            Stakeholder Group Action
            Neo Motors wants to organize departments and business units. For example, the company's sales dealers in North America report to one business unit, while the service dealers in North America report to another business unit. Create Internal Organization Unit records.
            Neo Motors wants to store basic information about their stakeholders. For example, the address, and contact information must be captured for all stakeholders, such as customers, dealers, suppliers, and more. Create Account records.
            Neo Motors wants to track the people associated with each account. For example, a dealer account has multiple dealer representatives, such as sales managers and showroom managers. Create Contact records.
            Neo Motors wants to capture key information for each dealer or vendor account, such as the registered name, the region they operate from, and the services they provide. For example, key information about Dream Auto Dallas, a dealership that offers sales and services for vehicles and operates from Dallas. Create Business Profile records.
            Neo Motors wants to track vendors who supply raw materials, transportation and energy services, and utilities. For example, Heating Utilities Dallas 012 is a utility provider that offers central heating services to an OEM’s manufacturing plant. Create Supplier records.
            Each physical instance of a vehicle, part, or accessory is an asset. Multiple stakeholders are associated with each asset, and Neo Motors wants to track the asset-stakeholder relationship at a granular level. For example, Mr. Ross Huffman is the registered owner of a car and STG Auto Group is the registered sales dealer of a car. Create Asset Account Participant records.
            Neo Motors also want to track individuals associated with each physical asset. For example, Mr. Curtis Beth, the primary driver of a car, or Mrs. Shannon Kemp, the service technician who last repaired the car. Create Asset Contact Participant records.
            Neo Motors has a subsidiary fleet and logistics management division, Path Crossers Inc. that leases vehicles for commercial, material, and other purposes. Neo Motors wants to track all the accounts, contacts, and users related to each fleet of vehicles and their role in relation to the fleet. Create Fleet Participant records.
             
            Loading
            Salesforce Help | Article