Build an end-to-end warranty claims adjudication process to make warranty claims
adjudicators more productive, reduce claims processing time, and prevent errors. Set up an
automated process using Context Service and Business Rule Engine, and run the process using the
Flow Builder.
Required Editions
Available in: Enterprise, Unlimited, and Developer
Editions
Review the Claim Details Context Definition in Automotive Cloud Use the Claim Details context definition to effectively retrieve claims data spread across multiple objects and fields, and then consume the consolidated data in an expression set. The Claim Details context definition consists of a data structure for claims data, mappings to data sources, and context tags to enable consuming applications to use claims data.
Review the Claim Validation Business Element in Automotive Cloud Use the Claim Validation element along with other elements in an expression set to build a comprehensive set of business rules that validate claims. The Claim Validation element uses the ID of a claim record to process the claim and specifies if the claim is approved. If the claim isn’t approved, the business element lists the products that aren’t covered under a warranty.
Create a Flow to Orchestrate the Automatic Claim Adjudication Process in Automotive Cloud Create a record-triggered flow to orchestrate the claim adjudication process in Automotive Cloud. Add elements as per your business requirements to retrieve warranty claim details from context tags, invoke an expression set to adjudicate warranty claims, and perform actions based on the adjudication of the claim.
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