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            Claim Participants in Automotive Cloud

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            Claim Participants in Automotive Cloud

            Associate multiple stakeholders with a warranty claim using Claim Participant records, for example, a claimant, legal expert, or the involved driver. By capturing information about the stakeholders related to a warranty claim, warranty claim adjudicators can easily reach out to them to solicit additional information or request clarification. Review the fields available on the Claim Participant record.

            Required Editions

            Available in: Enterprise, Unlimited, and Developer Editions
            Field Description Who Specifies the Value?
            Claim The claim in which this participant has one or more roles. Specified by dealers or claim adjudicators.
            Name An autogenerated number assigned to this record. Auto-populated by Salesforce.
            Participating Account The account of the claim participant. Specified by dealers or claim adjudicators.
            Participating Contact The contact of the claim participant. Specified by dealers or claim adjudicators.
            Role The roles that the claim participant can have in the claim. For example, claim expert, involved driver, and claimant. Specified by dealers or claim adjudicators.
             
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