Track Dealer Claims in Automotive Cloud

Capture information about defective assets, existing warranties, causal parts, expenses incurred, and claim stakeholders by creating Claim, Claim Item, Claim Coverages, Claim Coverage Payment Details, and Claim Participant records. Dealers can easily submit warranty claims and closely track their status from the Automotive Experience Cloud site. Manufacturers can also create records on behalf of dealers. With detailed warranty claim information, warranty adjudicators can accurately investigate product defects, swiftly verify claim coverages and expenses, and reduce followups for additional information.

Watch this video to learn how dealers submit granular claims via the Experience Cloud site in Automotive Cloud.

If you aren’t able to watch the view in full screen, open the video on a new tab: Submit Warranty Claims in Automotive Cloud.

• How Are Claims Managed in Automotive Cloud
  Learn how you can capture information about warranty claims, defective assets, existing warranty coverage, and expenses incurred to repair, replace, and refund defective assets.
• Claims in Automotive Cloud
  Use Claim records to capture information about repairs, replacements, or refunds for a defective asset. Dealers submit claims to specify high-level information such as the status, type, reason, and account for warranty claims. A dealer can create a claim with multiple claim items, each relating to different parts and accessories for a specific vehicle, or create a claim with multiple claim items for multiple vehicles. Review the fields available on the Claim record.
• Claim Items in Automotive Cloud
  Create Claim Item records to capture information about the work to be performed on multiple defective assets related to a claim. Record granular information about a defective asset such as its usage, fault date, and repair date. A claim can include various claim items. Review the fields available on the Claim Item record.
• Claim Coverages in Automotive Cloud
  There may be multiple parts that cause the issues related to a claim. Create a claim coverage for each causal part in a defective asset or vehicle that requires repair or replacement. Capture detailed information such as the asset’s associated warranty, fault code, and coverage type. Review the fields available on the Claim Coverage record.
• Claim Coverage Payment Details in Automotive Cloud
  To rectify a causal part in a defective asset for a warranty claim, your company may incur multiple expenses, perform different labor services, and replace various parts. Create a Claim Coverage Payment Detail record to capture detailed information about each expense, repair, and labor service for a causal part. Warranty claim adjudicators can adjudicate warranty claims by determining the adjusted amount on a claim coverage payment detail. Review the fields available on the Claim Coverage record.
• Claim Participants in Automotive Cloud
  Associate multiple stakeholders with a warranty claim using Claim Participant records, for example, a claimant, legal expert, or the involved driver. By capturing information about the stakeholders related to a warranty claim, warranty claim adjudicators can easily reach out to them to solicit additional information or request clarification. Review the fields available on the Claim Participant record.