Loading
Feature Degradation | Agentforce Voice Read More
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Suspend and Resume Billing

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Revenue Management

            Suspend and Resume Billing

            When temporary challenges such as billing errors, disputes, or payment disruptions occur, you can suspend billing for customer accounts or billing schedule groups for a specific period. You can resume billing after the suspension period, without restarting the entire billing cycle.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Revenue Cloud Advanced license or the Revenue Cloud Billing license
            User Permissions Needed
            To suspend and resume billing:

            You must have one of these permission sets:

            • Billing Admin permission set
            • Billing Operations User permission set
            • Billing Customer Service User permission set

            Suspend Billing

            You can suspend billing directly from an Account record or a Billing Schedule Group record.

            1. From the App Launcher, find and select Accounts or Billing Schedule Groups.
            2. Open the Account record or Billing Schedule Group record that you want to suspend billing for.
            3. From the quick actions menu, click Suspend Billing.
            4. Specify the suspension date.
              The suspension date can be the current date or a future date.
            5. Specify the resumption date.
              The resumption date can be any date after the suspension date.
            6. Click Suspend.

            After you suspend billing, no invoices are generated for the account or billing schedule group between the suspension date and the day before the resumption date.

            Example
            Example A customer's payment method is unexpectedly failing from 10 April and is expected to resolve in 10 days. Specify the suspension date as April 10 and the resumption date as April 20 for that customer’s account. As a result, invoices aren't generated from April 10 to April 19, and billing resumes from April 20.

            Resume Billing or Cancel Suspension

            When an account or a billing schedule group is currently suspended for billing or is scheduled to be suspended for billing in the future, the Resume Billing button appears on the Account record or the Billing Schedule Group record.

            • To update the resumption date of billing during this period, click Resume Billing, update the resumption date, and click Resume.
            • To cancel the suspension, click Resume Billing, select Cancel suspension, and click Resume.

            After billing resumes, charges during the suspension period are also be billed. If you don't want to include these charges, issue a credit memo.

            You can also suspend and resume billing by using the Suspend Billing API and the Resume Billing API.

             
            Loading
            Salesforce Help | Article