Loading
Feature Disruption - Service Cloud VoiceRead More
Feature degradation | Gmail Email delivery failureRead More
Set Up and Maintain Retail Execution
Table of Contents
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

          Search all of Salesforce Help
          Customize Your Consumer Goods Cloud for Service App

          Customize Your Consumer Goods Cloud for Service App

          Use Lightning App Builder to configure and customize the Consumer Goods Cloud for Service app to suit your business needs. You can show or hide the tabs, and edit the fields that a service agent can view on this app.

          Required Editions

          Available in: Lightning Experience in Enterprise, Performance, and Unlimited Editions that have Consumer Goods Cloud for Service and Consumer Goods Cloud for Sales and Service is enabled
          User Permissions Needed
          To create and save Lightning pages in the Lightning App Builder: Customize Application
          1. From Setup, in the Quick Find box, enter App Manager, and then select App Manager.
          2. Click the dropdown next to the console app that you created, and then click Edit.
          3. To show the Details tab on the app, select Show Details Tab.
          4. To customize the Account object fields on the Details tab, enter the field names by using the predefined JSON format in the Custom JSON for Identification field. 
            For example, to add the Name, OwnerId, and ParentId fields to the Identification section, update the fields in the JSON format:

            { "fields": [ { "fieldApiName": "Name" }, { "fieldApiName": "OwnerId" }, { "fieldApiName": "ParentId" } ]}

            Note
            Note Exclude the namespace prefix when you add fields to the design attributes.
          5. To show the Advanced Orders tab on the app, select Show Advanced Orders Tab.
          6. To customize the Advanced Orders object fields on the Advanced Orders tab, enter comma-separated field name values in the Enter Order Fields field.
            For example, to show Order ID, Order Template, and Phase details on the Advanced Orders tab, enter

            Order_Id__c,Responsible__c,Order_Template__c,Order_Date__c

            .
          7. Save your changes.
           
          Loading
          Salesforce Help | Article