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Set Up and Maintain Retail Execution
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            Prerequisites for Using the Consumer Goods Cloud for Service App

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            Prerequisites for Using the Consumer Goods Cloud for Service App

            Review these prerequisites and considerations to set up and use the Consumer Goods Cloud for Service app.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions where Consumer Goods Cloud is enabled
            • To use the Consumer Goods Cloud for Service, install the Consumer Goods Cloud package. See Install Managed Packages.
            • To use the Timeline component, enable Timeline in Setup. The console has a preconfigured Timeline component that shows the engagement interaction records for a service agent. See Set Up a Timeline in Salesforce.
             
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