Configure the Consumer Goods Cloud Offline Mobile App

You can configure the Consumer Goods Cloud offline mobile app to set up languages for translation, create picklist mappings, activate weekends in the visit calendar, and set up API keys for Google Maps. Restart the app after you change app settings or configurations.

• Configure UI Flow for Mobile Devices
  Configure the user cockpit for mobile devices. Based on your configuration, a rep can use the base retail execution features such as perform inventory tasks and take orders, or a rep can use the advanced features such as advanced orders and advanced promotions. You can also choose to give your reps both the options in the cockpit.
• Activate Weekends in Visit Calendar
  By default, the visit calendar shows only weekdays.
• Configure Google Maps
  Google Maps is integrated with the Consumer Goods Cloud offline mobile app. To make API calls from a mobile device to Google Maps, retrieve a valid Google Maps API key from Google LLC. Maintain the Google Maps API key in the Consumer Goods Cloud offline mobile app.
• Translate Labels
  Use label translation to translate the labels that appear on the Consumer Goods Cloud offline mobile app.
• Picklist Mappings Configuration
  Define a picklist mapping within a business area that has mobile device users. Map all picklists available on mobile devices to Mobile App Domain so that field reps can view the picklists on their mobile device. You can also set up multiple languages for the picklist values to appear in. The mobile framework loads translations for the picklist values from the PicklistRepository__c object.
• Make Operating Hours Editable for Consumer Goods Cloud Offline Mobile App
  If you want field reps to update store operating hours so that they can plan store visits, set the Account_Operating_Hour_Enabled system setting to True.
• Configure a Quick Access Card
  CG Cloud Offline Mobile app supports only outbound deep links to other apps. For example, you can open Salesforce apps such as Slack or external apps from CG Cloud Offline Mobile app. Configure a quick access card that your reps can use to open allowlisted Salesforce apps and third-party apps without leaving the Consumer Goods Offline mobile app.
• Configure a Mobile Link Icon
  Configure a mobile link icon that your reps can use to represent and identify the apps within the Consumer Goods offline mobile app.
• Configure an Analytics Card
  Configure analytics cards for your sales reps' to access powerful reports and dashboards from within the Consumer Goods offline mobile app. Depending on your reps' requirements, you can configure separate analytics cards for user and store cockpits.
• Set Up Remote Calls
  The Consumer Goods offline mobile app supports remote calls over REST API. This integration of the CG Cloud offline mobile app with Salesforce and external endpoints configured via Salesforce provides sales reps access to real-time data. RemoteCalls API supports only JSON format response. Customizers can use this capability to implement data integration projects specific to their business requirements.
• Accelerated Hands-Free Field Execution With Speech-to-Text Integration
  Give your sales reps a hands-free experience by configuring voice-driven scenarios in the Consumer Goods Cloud mobile app. Sales reps can use their voice to capture survey data, take notes, and update orders while online.
• Bi-directional Data Exchange with Deep Links
  Connect internal and external mobile apps to the Consumer Goods (CG) Cloud mobile app via deep links for real-time updates and save time. Use deep links strategically for planogram scenarios to streamline KPI data integration, manage survey data during field activities, and leverage Data Cloud for comprehensive analytics in CG Cloud. Additionally, optimize the mobile app workflows by implementing deep links in processes and flows.
• External Bluetooth Device Custom Implementation
  Tailor the functionality of Bluetooth input devices (Bluetooth keyboard and Bluetooth laser barcode scanner) by using the Consumer Goods (CG) Cloud mobile app framework APIs. For example, when a sales rep opens an order screen in the CG Cloud mobile app, you can customize the app to automatically activate the Bluetooth keyboard and on exiting the order screen, the app automatically activates the Bluetooth barcode scanner and deactivates the bluetooth keyboard.
• Set Up Company Logo on Summary Card
  Enhance your company brand visibility and improve sales rep user experience by showcasing unique logos for each sales organization on the Consumer Goods (CG) Cloud offline mobile app. Upload the company logo as an icon to a sales organization, customize the framework contracts to fetch the icon image and render on the app UI. Then, deploy the customization to the CG Cloud offline mobile app.
• Print Documents on Bluetooth Thermal Printers
  Design a print layout for invoices or payment receipts in the customization layer. When sales reps connect their mobile device to a Bluetooth thermal printer during field visits, they can print physical documents from their Consumer Goods (CG) Cloud mobile app. The app supports only text-based printing of PDF invoices on 3-inch Bluetooth thermal printers with ESC/POS raster protocol support.
• Analyze Bluetooth Scanner Issues
  Activate general logging to quickly identify the issues you’ve when you use your bluetooth scanner.
• Supported Barcodes
  If the barcode of a product, asset, and store is one of the barcode symbologies that Salesforce supports, field reps can search for a product by scanning its barcode.