Loading
Feature Disruption - Service Cloud VoiceRead More
Feature degradation | Gmail Email delivery failureRead More
Set Up and Maintain Retail Execution
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Free Item Rewards

            You are here:

            1. Salesforce Help
            2. Docs
            3. Set Up and Maintain Retail Execution

            Free Item Rewards

            You can select different products or quantity for free. When you tap a free item, the system shows a list of products that you can add as a free item.

            Required Editions

            Available in: Lightning Experience in Professional, Enterprise, and Unlimited Editions that have Consumer Goods Cloud enabled

            Depending on the reward configuration, the system determines free item rewards. Valid free item rewards are grouped as either Reward Products or Classification.

            The quantity of free item rewards is based on the default value of the promotion reward. Ensure that the maximum quantity of total reward products is below the default quantity of the reward that's defined in the Default Value field of a promotion reward.

            The system validates the products that are added through free item rewards and adds them to an order only if a product fulfills these criteria:

            • Products are active and valid.
            • The Unit of Measure (UoM) that's specified in a free item reward assignment is a valid product UoM and the Order Ability field is selected.
            • Product type isn't Asset Type.
            • Product isn't a competitor's product.

            When a free item reward is modified for an open order, then the related reward product also changes. The possible scenarios are:

            • If a free item reward is deleted or updated from a promotion, then the system updates the related reward products accordingly.
            • If a free item reward is added in a different UoM, then the system shows the details of all the UoMs of a line item.
             
            Loading
            Salesforce Help | Article