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            Record a Promise to Pay Commitment

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            Record a Promise to Pay Commitment

            As a collections specialist, launch the Create Promise to Pay action from the action launcher on a collection plan record details page. A Promise to Pay is a commitment by the delinquent borrower or customer to pay a specified amount by a certain date.

            Required Editions

            Available in: Lightning Experience
            Available in: View product and edition availability.
            User Permissions Needed
            To create a promise to pay: Collections and Recovery Specialist

            The Create Promise to Pay action triggers the Create Promise to Pay prebuilt flow that helps you:

            • Record payment plan details, such as number of installments, installment amounts, and payment dates.
            • Create payment schedules based on the captured installment details.
            • Send an email to the customer about the promise to pay commitment confirmation.
            1. From the App Launcher, find and select Collections.
            2. To launch a collection plan record details page, from the collection plans section, click a collection plan.
            3. To launch the action, do one of these steps:
              • On the collection plan record details page, from the action launcher, click Create Promise to Pay.
              • On the collection plan record details page, click the Promise to Pay tab, and then click New Promise to Pay.
            4. Specify the repayment details.
              1. Select if the customer wants to repay the overdue amount in a single installment or multiple installments.
              2. If the customer chooses to pay in multiple installments, enter the payment amount that the customer intends to repay, and the individual installment amounts and payment dates.
              3. Select a payment source, and click Next.
              4. View the summary of the promise to pay details, and click Finish.

            A payment schedule and the individual payment schedule items are created according to the customer’s installment preference. You can view the captured details in the Promise to Pay tab on the collection plan record details page.

             
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