View the Status of Engagement in the Contact Center

For example, if your admin adds the Is Attendee Verified? field to a stage in the path, you can view whether the attendee on the call is verified or not from the progression bar. If you find a discrepancy in the record, you can edit it as needed.

Note Contact your admin to set up the path settings, including engagement statuses and fields to display for each stage.

• Go to the engagement interaction record.
• To view key fields configured for a stage, click the stage name, then click the Actions button. To edit key fields, click Edit.
• To mark a stage as complete, click Mark Status as Complete.