Loading
Feature degradation | Gmail Email delivery failureRead More
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Submit Orders for Decomposition and Order Fulfillment

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Revenue Management

            Submit Orders for Decomposition and Order Fulfillment

            Sales reps submit orders to Dynamic Revenue Orchestrator (DRO) for decomposition and fulfillment. During run time, fulfillment operators can track the decomposition and orchestration plans for submitted orders.

            Required Editions

            Available in: Enterprise, Unlimited, and Developer Editions
            • Create and Submit an Order
              Sales reps submit simple or bundled product orders in Dynamic Revenue Orchestrator (DRO) for decomposition and to instantiate the orchestration plan.
            • Monitor Decomposition During Fulfillment
              After a user submits an order to Dynamic Revenue Orchestrator (DRO), you can see how products decompose and can spot issues right away.
            • Monitor Fulfillment During Order Orchestration
              Act on steps or learn more about how the fulfillment process is progressing directly from the orchestration plan.
            • Fulfillment Step States
              As steps progress through the fulfillment process, you can check the fulfillment plan to see the state that the steps are in.
            • View Fulfillment Step History
              Monitor the changes to a fulfillment step, such as status modifications, on its detail page by using the Fulfillment Step History related list.
            • Retry or Complete Multiple Failed Fulfillment Steps
              From a list view or queue, retry or complete multiple steps at once. If you complete a step in this way, the step ignores any errors that can otherwise stop the completion of the step.
            • Handle Conflicts During Asset Date Amendments by Using Submit Order with Validation Flow
              It's common to request adjustments to license subscription start dates, either moving them earlier if your users are ready to use them or delaying them if they are not. However, if the order that created the asset has incomplete steps in its fulfillment plan, submitting an asset amendment can result in two orders updating the asset simultaneously. Identify and handle incomplete steps in the fulfillment plan by using the Submit Order with Validation flow.
            • Configure Custom Logic between Decomposition and Orchestration
              To insert custom logic into the fulfillment process between the decomposition and orchestration steps, invoke the two processes separately. The standard Submit Sales Transaction invocable action runs decomposition and orchestration processes sequentially. To decouple the processes, use the individual Decompose Sales Transaction and Orchestrate Sales Transaction invocable actions. Add your custom logic and compose the fulfillment plan with the necessary, up-to-date information. Custom logic is critical if certain data needed for specific validations or data enrichment is only available after decomposition. After the custom logic executes, trigger the Orchestrate Sales Transaction invocable action through various methods, such as custom platform events, Apex triggers, or direct flow actions.
             
            Loading
            Salesforce Help | Article