Relationship Managers can create a strategic objective for an account plan and add an
appropriate category to it. They can also assign an owner, set the priority, and specify the
status of the account plan objective to ensure effective management.
Required Editions
Available in: Lightning Experience in Enterprise and Unlimited
Editions with Financial Services Cloud
User Permissions Needed
To access business relationship plans:
FSC Sales permission set
From the App Launcher, find and select Account Plans.
If you’re using the Account Plan Lightning page, from the App Launcher, find and select
Commercial Banking, and then open Account Plans.
Open the required account plan record page, go to the Objectives tab, and then click
New Objective.
Enter a name for the account plan objective and select the account plan that you want to
create objective for.
Specify the other details, such as status, priority, start date, end date, and
description.
Select the objective owner and account plan objective category.
Save your changes.
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