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            Collect Pre-Arbitration and Arbitration Details for Mastercard Transaction Disputes

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            3. Financial Services Cloud Admin Guide

            Collect Pre-Arbitration and Arbitration Details for Mastercard Transaction Disputes

            Give your dispute case owners a guided process to collect the details required for initiating pre-arbitration or arbitration for a disputed Mastercard transaction that wasn’t resolved during the second presentment. With the guided process, dispute case owners can update the reason code and reason subcode if the ones assigned during the chargeback are no longer appropriate.

            Required Editions

            Available in: Lightning Experience
            Available in: Professional, Enterprise, and Unlimited Editions
            User Permissions Needed
            To configure Omniscripts

            Omnistudio admin

            AND

            Financial Services Cloud Standard

            OR

            Financial Services Cloud Extension OR FSC Service

            Before you begin:

            1. From the App Launcher, find and select Omnistudio.
            2. In the Omnistudio app, from the navigation bar, select Omniscripts.
            3. In the Omniscripts list view, find and select FSCTransactionDisputeManagement/CaptureInfoToCreateDisputeItmArbtCase.
            4. Open version 1 of the Omniscript.
            5. To create a clone of the Omniscript, click New Version.
            6. In the cloned version of the Omniscript, find and select the IsPreArbMandatoryForReasonCode decision matrix element.
            7. In the Properties panel, expand Remote Properties, and select the name of the decision matrix that you created to identify the reason codes for which pre-arbitration is mandatory. See Set Up a Decision Matrix to Identify Reason Codes for Pre-Arbitration.
            8. Activate the Omniscript.
             
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