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            Review Pre-Arbitration and Arbitration Details for Mastercard Transaction Disputes

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            1. Salesforce Help
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            3. Financial Services Cloud Admin Guide

            Review Pre-Arbitration and Arbitration Details for Mastercard Transaction Disputes

            Give your dispute case owners a guided process to review the details collected for initiating pre-arbitration. With the guided process, dispute case owners can either accept pre-arbitration and close the dispute or escalate the case to arbitration.

            Required Editions

            Available in: Lightning Experience
            Available in: Professional, Enterprise, and Unlimited Editions
            User Permissions Needed
            To configure Omniscripts

            Omnistudio admin

            AND

            Financial Services Cloud Standard

            OR

            Financial Services Cloud Extension OR FSC Service

            Before you begin:

            1. From the App Launcher, find and select Omnistudio.
            2. In the Omnistudio app, from the navigation bar, select Omniscripts.
            3. In the Omniscripts list view, find and select FSCTransactionDisputeManagement/ReviewPreArbitrationDetails.
            4. Open version 1 of the Omniscript.
            5. To create a clone of the Omniscript, click New Version.
            6. Activate the Omniscript.
             
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