Your customers can use the Stop Check Payment service process to cancel a check
payment, which isn’t processed yet. They can cancel a check payment if there’s a theft,
cancellation, or any other reasons for which the payment is to be stopped.
Required Editions
Available in: Lightning Experience
Available in: Professional, Enterprise, and Unlimited
Editions
Watch this video to understand how Stop Check Payment service process facilitates the cancellation of pending check payments that haven’t been processed yet. This video demonstrates the service agent and self-service experiences when you deploy the prebuilt Stop Check Payment service process template.
Self-Service for Stop Check Payment Service Process Give your customer community users access to the Stop Check Payment service process on a self-service portal, such as the Financial Services Client Portal. When you make the service processes available with a self-service portal, your customers can raise service process requests at any time, from anywhere. Capture customer requests for stop check payments through a self-service channel.
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