Clone the Omniscript for the Initiate Vehicle First Notice of Loss Service Process
Give your users a guided path for completing the request intake process in the Initiate
Vehicle First Notice of Loss service process. Use the Omniscript as is, or customize it to meet
your business needs.
Required Editions
Available in: Lightning Experience
Available in: Professional, Enterprise, and Unlimited Editions
where Financial Services Cloud is enabled
User Permissions Needed
To clone the Initiate Vehicle First Notice of Loss Omniscript:
Customize Application
From the App Launcher, find and select Omniscripts.
Wait a few moments for the Omniscripts list view to appear.
Select FSCINS/FirstNoticeOfLoss.
Click New Version.
To enable your reps to use Google Maps to find locations on a map, set up Google API
keys.
Use the Find in page bar to search for the EnterIncidentDetails step.
Locate the Type Ahead Block component for the address that you want to enable the
functionality for, and open its Properties.
Enter the API Key in the Google Maps API Key field that you created.
Select the country.
Similarly, enable Google Maps integration for these components on other pages where
location is captured.
Insured Party Location: Find the location type ahead block under the Insured Party
Location section and update the API key.
Third Party Property Location: Inside the Add Property edit block under the Other Party
Detail step, find the location type ahead block and update the API key.
Click Activate Version.
If the API key is missing or invalid, users must manually enter the location data.
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