Create a Service Process Eligibility Decision Table

Use a decision table and a rule object that contains the rules that the decision table uses to determine the service process products qualification.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with the required licenses

User Permissions Needed
To create, edit, and activate a decision table:	Product Catalog Management Designer

From the App Launcher, find and select Product Catalog Management.
Click Qualification Rules.
To create a decision table, click New.
Enter SvcProcessEligibilityTable as the name.
In Source Object, select Product Qualification.
The Product Qualification object contains the rules for the decision table. Use one source object for one decision table.
In Filter Result By, select Any Value.
In Usage Type, select Product Qualification.
Click Next.
Select the input fields and an operator for each input field.
In this example, as we’re qualifying the service process product based on the customer’s rating and the agent’s department, select Department_c, Rating_c, and ProductId as the input fields.

Note Department_c and Rating_c are custom fields of the Text data type. To see these fields in the decision table, create these fields in the Product Qualification object.
Select IsQualified as the output field.
You can’t select a picklist (multi-select) type field as an output field. For the fields that aren’t selected as either Required Input or Required Output, leave those fields as Don't Use.
Click Next.
For Define Conditions Logic, select All conditions are met (AND).
Save your changes.
Activate the decision table.

Product Area