Configure Dispute Intake without Transaction Enrichment
Transaction Enrichment is an optional feature in Transaction Dispute Management. If you
don’t want to enrich the financial transactions with merchant information, deactivate the
enrichment-related components in the dispute intake OmniScript.
Required Editions
Available in: Lightning Experience
Available in: Professional, Enterprise, and Unlimited
Editions
User Permissions Needed
To update an OmniScript:
OmniStudio Admin
From the App Launcher, find and select OmniStudio.
In the OmniStudio app, from the navigation bar, select
OmniScripts.
Select the FSC/TransactionDisputeManagement OmniScript and open version 1 of the
OmniScript.
Create a version of the OmniScript.
In the new version of the OmniScript, locate and select the
FSCTransactionDisputeManagement_TransactionsEnrichment integration
procedure component.
In the component’s properties, click the Active toggle button to
deactivate the component.
Similarly, locate each of these components in the OmniScript and deactivate them.
COMPONENT NAME
COMPONENT TYPE
SegregateTransactions
Remote Action
CallConsumerClarityEnrichmentApi
Integration Procedure
Activate the OmniScript.
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