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            Enable Transaction Dispute AI to Access Email Prompt Templates

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            1. Salesforce Help
            2. Docs
            3. Financial Services Cloud Admin Guide

            Enable Transaction Dispute AI to Access Email Prompt Templates

            Give users access to AI-powered service features, such as prompt templates. Dispute case owners use the Financial Services email prompt templates to create and send customized emails for transaction dispute requests. 

            Required Editions

            Available in: Lightning Experience
            Available in: Unlimited Edition where Financial Services Cloud is enabled
            User Permissions Needed
            To enable the Transaction Dispute AI setting

            Transaction Dispute Management AI

            AND

            Financial Services Cloud Extension OR FSC Service
            1. From Setup, in the Quick Find box, enter Financial Services AI Settings, and then select Financial Services AI Settings.
            2. Turn on Transaction Dispute AI.
             
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            Salesforce Help | Article