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            Transaction Enrichment

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            Transaction Enrichment

            Facilitate the resolution of transaction disputes by enhancing transaction details through transaction enrichment. Enrichment provides additional information related to a transaction, such as merchant name, logo, and URL. By showing additional information during dispute intake, you can help your customers recall the details about the transactions they're disputing. If the enrichment providers publish an API, you can set up transaction enrichment through dispute intake Omniscript, business rules, and integration with any enrichment provider.

            Required Editions

            Available in: Lightning Experience
            Available in: Professional, Enterprise, and Unlimited Editions
            • Set Up Mastercard Transaction Enrichment
              Show rich merchant details for Mastercard transactions by integrating Transaction Dispute Management with Ethoca Consumer Clarity™. This integration provides cardholders with clear, recognizable information from the merchant to add valuable context to their transaction history.
            • Determine Transaction Enrichment Providers by Using Business Rules
              Automate the selection of transaction enrichment providers by using business rules. Configure a decision matrix to define the transactions eligible for enrichment and an expression set to determine the correct provider.
             
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