Integration Definitions for Visa Transaction Disputes
Review the provider operation names required to create integration definitions for each stage of the Visa dispute lifecycle.
Required Editions
| Available in: Lightning Experience |
| Available in: Professional, Enterprise, and Unlimited Editions |
Integrations for Transaction Inquiry
| Provider Operation Name | Description |
|---|---|
| FSC_VisaTransactionInquiry | Performs a search in Visa Resolve Online (VROL) to identify transactions that match specific criteria, such as card number or date. |
| FSC_VisaGetTransDetails | Retrieves the complete transaction details, including merchant data and authorization codes, for a specific transaction ID. |
| FSC_GetThirdPartyVisaEnrichment | Retrieves the additional merchant enrichment from Visa to populate the transaction with recognizable merchant details. |
Integrations for Dispute Submission
| Provider Operation Name | Description |
|---|---|
| FSC_VisaCreateCase | Opens a new parent case in VROL. |
| FSC_VisaFraudReport | Submits a fraud report linked to a transaction to VROL. |
| FSC_VisaGetFraudDetails | Retrieves the details of a previously submitted fraud report. |
| FSC_VisaInitiateDispute | Creates the dispute record within the parent VROL case. |
| FSC_VisaSubmitDisputeReqDetails | Sends the completed dispute questionnaire, evidence, and amounts to VROL. |
| FSC_VisaGetDisputeReqDetails | Retrieves the current details of a submitted dispute from VROL. |
| FSC_SubmitVisaDisputeAuthType | Submits the specific data required for authorization-related disputes. |
| FSC_SubmitVisaDisputeFraudType | Submits the specific data required for fraud-related disputes. |
| FSC_SubmitVisaDisputeProcError | Submits the specific data required for processing-error-related disputes. |
| FSC_SubmitVisaDisputeConsumerType | Submits the specific data required for consumer disputes. |
| FSC_RecallVisaDispute | Submits a recall request to VROL to withdraw a submitted dispute. |
| FSC_DeleteVisaDispute | Requests the deletion of a dispute case in VROL. |
| FSC_HyperSearch | Performs a broad search within VROL to locate specific dispute cases. |
| FSC_VisaGetAssociateTransList | Retrieves a list of transactions that can be associated with the current dispute. |
| FSC_VisaGetAssociateTransSelection | Retrieves details for a specific transaction selected for the association. |
| FSC_VisaSubmitAssociateTrans | Submits a request to link a selected transaction to the current dispute. |
Integrations for Dispute Response
| Provider Operation Name | Description |
|---|---|
| FSCVisa_GetDisputeResponse | Retrieves the merchant’s full response, including any supporting evidence and documents. |
| FSCVisa_AcceptDisputeResponse | Submits an acceptance of the merchant’s response to VROL, which closes the dispute in the merchant's favor. |
Integrations for Pre-Arbitration
| Provider Operation Name | Description |
|---|---|
| FSC_VisaInitPreArbRequest | Starts a new pre-arbitration filing in VROL. |
| FSC_VisaInitPreArbResponse | Starts a response record for an incoming pre-arbitration challenge. |
| FSC_VisaRecallPreArbRequest | Submits a request to withdraw a pre-arbitration filing. |
| FSC_VisaRecallPreArbResponse | Submits a request to withdraw a pre-arbitration response. |
| FSC_VisaAcceptPreArbRequest | Submits an acceptance of the opposing party's pre-arbitration filing. |
| FSC_VisaAcceptPreArbResponse | Submits an acceptance of the opposing party's pre-arbitration response. |
| FSC_GetVisaPreArbDetails | Retrieves the status and full details of a specific pre-arbitration case. |
| FSC_VisaGetPreArbRespDetails | Retrieves the details of a response to a pre-arbitration case. |
| FSC_VisaGetIssPreArbRespDetails | Retrieves the details specifically for an issuer's pre-arbitration response. |
| FSCVisa_GetPreArbId | Retrieves the unique VROL identifier for a pre-arbitration case. |
| FSC_VisaGetPreArbRespId | Retrieves the unique VROL identifier for a pre-arbitration response. |
| FSC_VisaStorePreArbDetails | Saves the pre-arbitration details in Salesforce without submitting to VROL. |
Integrations for Arbitration
| Provider Operation Name | Description |
|---|---|
| FSC_VisaSubmitDisputeFiling | Submits the arbitration filing to VROL for a ruling. |
| FSC_VisaWithdrawArbitration | Submits a withdrawal request to VROL, indicating acceptance of liability and ending the arbitration process. |
| FSC_VisaGetDisputeFilingDetails | Retrieve the details, documents, and status related of an existing arbitration filing. |
| FSC_VisaStoreFilingDetails | Saves the arbitration filing details in Salesforce without submitting to VROL. |
| FSC_VisaGetArbId | Retrieves the unique VROL identifier for an arbitration filing. |
Integrations for Appeal
| Provider Operation Name | Description |
|---|---|
| FSC_VisaSubmitAppealFiling | Submits an appeal against a final arbitration ruling to VROL. |
Integrations for Status Polling
| Provider Operation Name | Description |
|---|---|
| FSC_VisaPollQueues | Runs the scheduled batch job to poll VROL queues for updates on all open dispute cases. |
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