Dispute Request Picklist Values
To configure Transaction Dispute Management, make sure your Salesforce org contains the standard and network-specific picklist values. Add these values to the corresponding objects and fields during setup.
Required Editions
| Available in: Lightning Experience |
| Available in: Professional, Enterprise, and Unlimited Editions |
Case Object
Add the picklist values for the Staus field in the Case object.
| Field | Picklist Value |
|---|---|
| Status | In Review |
| Submitted | |
| Resolved |
Dispute Object
Add the picklist values for the Dispute Type and Dispute Subtype fields in the Dispute object.
| Field | Picklist Value |
|---|---|
| DisputeType | Fraud |
| Processing Error | |
| Consumer Dispute | |
| Dispute Subtype | Undelivered Product or Service |
| Failed Transaction | |
| Refund Not Processed | |
| Products or Services Not as Described | |
| Defective Product | |
| Charged Multiple Times | |
| Outstanding Charge on Original Payment Method | |
| Overcharged | |
| Account Debited but No Cash Dispensed by ATM | |
| Fraudulent Transaction | |
| Disclosed OTP, Card, or Account Details | |
| Lost or Stolen Card |
Dispute Item Object
Add these picklist values for the Status, Validation Outcome, and Fund Flow Direction fields in the Dispute Item object.
| Field | Picklist Value |
|---|---|
| Status | Submitted |
| Settled | |
| Closed | |
| Resolved | |
| Invalid | |
| In Review | |
| Rejected | |
| No longer disputed | |
| Validation Outcome | Autoamtic write-off |
| Eligible | |
| Invalid | |
| Fund Flow Direction | INFLOW |
| OUTFLOW |
Dispute Item Object (Mastercom)
If you're integrating with Mastercom, add these picklist values for the Status field in the Dispute Item object.
| Filed | Picklist Value |
|---|---|
| Status | Second Presentment Received |
| Second Presentment Accepted | |
| Fetch Pre-Arbitration Claim Details | |
| Initiate Arbitration | |
| Escalate To Arbitration | |
| Prepare for Pre-Arbitration | |
| First Chargeback Initiated | |
| Review Pre-Arbitration | |
| Pre-Arbitration Accepted |
Dispute Item Merchant Alert
Add these picklist values for the Type, Refund Status, Outcome, Dispute Transaction Batch Status, and Alert Delivery Status fields in the Dispute Item Merchant Alert object.
| Filed | Picklist Value |
|---|---|
| Type | Confirmed Fraud |
| Cosnumer Dispute | |
| Refund Status | Yes |
| No | |
| Not Settled | |
| Outcome | Resolved |
| Previously Refunded | |
| Unresolved | |
| Not Found | |
| Other | |
| Dispute Transaction Batch Status | IN PROGRESS |
| PROCESSED | |
| Alert Delivery Status | Delivered |
| Undelivered | |
| Failed | |
| Ignored | |
| Updated |
