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            Integrations for Dispute Resolution

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            Integrations for Dispute Resolution

            Manage the full dispute lifecycle directly within Salesforce by integrating Transaction Dispute Management with dispute resolution systems, such as Mastercom® and Visa Resolve Online (VROL). These integrations automate the bidirectional exchange of dispute details, evidence, and case statuses.

            Required Editions

            Available in: Lightning Experience
            Available in: Professional, Enterprise, and Unlimited Editions
            • Mastercom® Integration for Dispute Resolution
              Streamline the resolution of disputed Mastercard transactions by integrating Transaction Dispute Management with Mastercom®. This integration supports the full chargeback lifecycle, covering initial disputes, chargeback, second presentment, and arbitration. Use prebuilt flows, Omniscripts, integration definitions, and Stage Management to create the end-to-end workflow.
            • Visa Integration for Dispute Resolution
              Manage the full dispute lifecycle directly within Salesforce by integrating Transaction Dispute Management with Visa Resolve Online (VROL). This integration automates the exchange of dispute details, evidence, and case statuses for all stages, such as initial submission, pre-arbitration, arbitration, and appeal. Use prebuilt flows, Omniscripts, integration definitions, and Stage Management to create the end-to-end workflow.
             
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