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Groups and Households (Managed Package)
Groups (Householding) gives you the flexibility to organize your customers in ways that are meaningful to you.
Important This feature is available in Salesforce orgs that have installed the
Financial Services Cloud managed package. This is different from the standard Groups and Households feature, which can be accessed without
installing the managed package.
A group can give insight into a customer’s financial circles, such as a household with its family members and professional connections. A group can also give you a view of your customers in other contexts. For example, you can group customers by the services that you provide them, your top ten customers, customers buying a house, and customers with more than a particular AUM.
Note Record rollups work by updating the Household field on child object records. This update can
change the Last Modified By and Last Modified Date fields. To avoid updating these fields, select
Update Records Silently when configuring record roll up. When this
setting is selected, child records are updated without updating the Last modified by and Last
modified date fields.
- Set Up Relationship Groups (Managed Package)
Set up relationship groups to let advisors add individuals to more than one group, add businesses to groups, and visualize relationships. - Create Expanded Account Relationships in Group Builder (Managed Package)
Create business and personal account relationship hierarchies using the enhanced Account Account Relationship object. Directly associate businesses and legal entities, such as trusts, to households and groups. View a parent company and its subsidiaries, as well as family relationships, in the enhanced Relationship Map. - Configure the Group Builder Edit Window (Managed Package)
In the Group Builder Edit window, view, create, and update the records that are part of a household group. - Customize Roles for Person Accounts and Individuals (Managed Package)
Customize the roles that person accounts and individuals play as members of a group. - Configure Reciprocal Roles (Managed Package)
Within a relationship, a reciprocal role describes the role of one entity relative to another entity. For example, Client and Power of Attorney, or Proprietor and Business. We’ve provided a set of commonly used reciprocal role records. You can edit them to specify more granular roles for extended families, specific types of attorneys, or various professional affiliations. - Set Up Clients, Households, and Relationships (Managed Package)
Create records for clients, households, and their extended network of relationships so that you maintain a rich, holistic view of your book of business.
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