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            Complaint Management Assistance Subagent Reference

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            Complaint Management Assistance Subagent Reference

            A subagent defines an agent's range of capabilities for a particular job to be done. Subagents help agents identify the types of user requests, determine the scope of requests, make decisions, and perform actions.

            Required Editions

            Available in: Lightning Experience
            Available in: Professional, Enterprise, and Unlimited Editions with the Agentforce for Financial Services add-on license or included in Agentforce 1 Financial Services Edition. Requires each user to have the Agentforce for Financial Services add-on to access the action.
            • Subagent: Complaint Handling
              Complaint handlers can use the Complaint Handling subagent to manage the full lifecycle of a customer complaint from investigation to resolution. The agent helps handlers analyze current complaint details and search for similar historical complaints to identify proven resolution strategies. Handlers can also generate audit-ready complaint resolution notes, update complaint records, and draft customer responses.
             
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