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Review Bot Activity
As an administrator, you can track and review all cases created by the bots in your Salesforce org.
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In your Salesforce org, from the App Launcher (
), find and open FSC Einstein
Bots Manager.
- On the Cases tab, click Recently Viewed, and select All Cases.
- Click the case number you want to review.
- In the Case Information section, click the Live Chat Transcript record number to open it.
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On the Details tab, you can review the chat in the Transcript section.
You can also filter the list to view specific case types. Use the Lost Cards, Travel Plans, and Verification Codes tabs to review each case type.
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