Feature Disruption - Service Cloud Voice

Feature degradation | Gmail Email delivery failure

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Before You Get Started

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Before You Get Started

Make sure that Einstein Activity Capture is set up in Salesforce and that you understand how it works with events. Also, review how to set up and work with interaction summaries.

Required Editions

Available in: Lightning Experience in Professional, Enterprise, and Unlimited Editions where Financial Services Cloud and Einstein Activity Capture are enabled.

Before you get started, we recommend these resources.

Einstein Activity Capture supports syncing events and syncing events as interactions with the following differences:

Feature	Syncing Events	Syncing Interactions
Sync direction	Bi-directional	Unidirectional
Recurring Event Sync	Supported	Not supported
Activity Metrics	Supported	Not supported
Activity Timeline	Supported	Not supported
Activity Dashboard	Supported	Not supported
External Organizer Meeting Sync	Supported	Supported