Configure the Public Complaint Object

To store the financial account of a customer who is raising a complaint, add a field to the Public Complaint object.

Available in: Lightning Experience in Professional, Enterprise, and Unlimited editions where Financial Services Cloud is enabled

User Permissions Needed
To create or change custom fields:	Customize Application

In Setup, go to Object Manager.
In the Quick Find box, enter Public Complaint, and then select Public Complaint.
In Fields & Relationships, click New.
For the field type, select Lookup Relationship and click Next.
Select a related object.
- If you want to use financial account information from the Financial Account Management Standard Objects data model, select the standard Financial Account object.
- If you want to use financial account information from the Financial Services Cloud managed package, select the Financial Account object that’s associated with the managed package.
Enter a field label.
- If you’re using the financial account information from the Financial Account Management Standard Objects data model, for Field Label, enter Related Financial Account.
- If you’re using the financial account information from the Financial Services Cloud managed package, for Field Label, enter Financial Account.
Click Next.
Save your changes.

Did this article solve your issue?

Let us know so we can improve!

Product Area