Your users can choose from a variety Status values on a claim. Many of these values
mean that the claim is closed. For each of these Status values, select the Closed checkbox to
map the value to Closed.
Required Editions
Available in: Lightning Experience
Available in: Professional, Enterprise, and Unlimited
Editions
From Setup, open Object Manager.
In the Quick Find box, enter Claim, and select
Claim.
Click Fields & Relationships, and select
Status.
Under Status Picklist Values, next to the value that you want to map, click
Edit, and select Closed.
Save your changes.
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