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            Set Up and Manage Deposit Account Origination

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            3. Financial Services Cloud Admin Guide

            Set Up and Manage Deposit Account Origination

            Deposit Account Origination is a guided, multi-step digital intake flow that enables financial institutions to open deposit accounts for customers—either through a bank representative or through a self-serve channel. The Discovery Framework Omniscript powers the workflow intake, dynamically collecting and storing application information.

            Required Editions

            Available in: Lightning Experience

            Available in: Professional, Enterprise, and Unlimited Editions

            The feature streamlines the end-to-end account opening process, from capturing personal and financial details to presenting a personalized interest rate offer and completing disclosure consent.

            • Enable Prerequisite Features for Deposit Account Origination
              Deposit Account Origination relies on several Salesforce features to power the end-to-end intake flow. Together, these components enable your financial institution to securely collect applicant data, verify identities, track application stages, and provide self-serve portals.
            • Assign Deposit Account Origination Permissions
              Assign the Digital Lending permission set to all users who need access to Deposit Account Origination. For admin access, clone the Digital Lending permission set and enable the Digital Lending Admin User system permission.
            • Deploy the Deposit Account Discovery Framework Template
              Deploy the pre-built template to set up a standardized, multi-step flow for applicant data collection, deposit validation, and disclosure consent. Customize the intake steps to fit your product requirements and activate the components to start onboarding applicants.
            • Create the Financial Services Cloud Sales Portal for Deposit Account
              Set up a digital self-serve portal to let customers discover deposit account products, compare offers, and submit applications at their own pace. This self-serve channel reduces the need for agent-assisted onboarding, helping your financial institution lower operational costs and onboard more customers simultaneously.
            • Configure Dynamic Picklist Values for Deposit Account Origination
              Configure dynamic picklist values for key entities to control the options that applicants see in dropdown fields. This configuration ensures that the intake Omniscript displays accurate, localized, and product-appropriate choices at each step of the deposit account opening process.
            • Set Up Products for Deposit Account Origination
              Prepare your product catalog to reflect the deposit accounts your institution offers. Create products, such as savings and checking accounts, and configure their attributes. These configurations ensure the intake Omniscript launches correctly, validates inputs, and surfaces the right offers.
            • Set Up Disclosure and Consent for Deposit Account Origination
              Configure Data Use Purposes, Authorization Forms, and a Decision Matrix to manage applicant consent during the deposit account opening process. This configuration makes sure that the intake Omniscript presents the correct disclosure text to each applicant type and accurately records their consent.
            • Document Upload Configuration for Deposit Account Origination
              Configure Document Category Document Types and a decision matrix so the intake Omniscript presents the correct document checklist to each applicant type based on the selected deposit account product. This checklist ensures applicants upload the required identity and supporting documents to verify their eligibility.
             
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