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            Financial Intermediary Onboarding Journey for Digital Lending

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            Financial Intermediary Onboarding Journey for Digital Lending

            The Financial Intermediary Onboarding Journey digitizes the third-party partnership lifecycle, from intermediary firm user registration and due diligence to employee provisioning. After approval, intermediaries use a secure portal to originate loans and collaborate with lenders on documents. Use this workflow to replace manual processes with automated orchestration for a transparent, compliant path to loan production.

            Required Editions

            Available in: Lightning Experience in Professional, Enterprise, and Unlimited Editions.

            The onboarding journey takes an intermediary firm from initial registration and lender approval to employee provisioning within Salesforce. After onboarding, loan originators use the portal to originate loans and collaborate with lending institutions on documentation.

            Firm Registration

            A relationship manager from the intermediary firm visits the lending institution’s website and begins the onboarding process as an unauthenticated guest user. The manager enters fundamental information about the intermediary firm to establish the firm’s profile. This initial step sets the stage for further interactions and verifications that would follow as part of the complete onboarding procedure.

            Lender Approval

            A partner relationship manager at the bank performs due diligence to verify that the intermediary firm meets all necessary standards. The manager verifies the firm’s licenses and compliance with regulatory requirements through a carefully staged orchestration process. This process involves specific checks and validations, such as confirming the authenticity of licenses, reviewing compliance documents, and assessing the firm’s adherence to industry standards. After completing this verification process, the partner relationship manager approves the firm after confirming it’s fully qualified to operate within the bank’s network.

            Internal Management and Provisioning

            After the firm completes the registration process, the lending institution admin creates an intermediary firm admin user with full access to the portal. This admin logs into the portal to onboard employees, such as loan originators, and assigns them role-based access permissions. In addition, they also monitor and update access as needed to maintain security and operational efficiency.

            Product & Pricing Configuration

            Configure the product catalog, pricing, and offers for intermediary partners. Control the product selection available to each broker in the intermediary firm.

            Loan Origination and Collaboration

            Loan originators use guided Discovery Framework Omniscripts to apply for loans on behalf of customers. After the application is submitted, loan originators can use the portal to monitor its progress and receive updates. This helps them address any issues promptly, which provides a smooth and efficient loan application experience.

            When the lending institution needs updates or more documentation, they create action items and use record stage components within the secure portal. This prompts the intermediary to address the required updates directly in the system. By keeping all communication and collaboration within the portal, the process remains secure, organized, and efficient, reducing reliance on external emails and maintaining a clear record of all interactions.

             
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