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            Activate the Fee Reversal Service Process

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            1. Salesforce Help
            2. Docs
            3. Financial Services Cloud Admin Guide

            Activate the Fee Reversal Service Process

            Confirm the OmniScript, Integration Definition, and Salesforce Flow and activate the Fee Reversal service process.

            Required Editions

            User Permissions Needed
            To set up Fee Reversal service process:

            Industries Service Process, Industry Service Excellence, and OmniStudio

            Case and Service Catalog Request objects Read, Create, Edit, Delete, View All Records

            AND

            Financial Services Cloud Extension

            OR

            Financial Services Cloud Basic

            OR

            Financial Services Cloud Standard
            To use Fee Reversal service process:

            Industries Service Process, Industry Service Excellence, and OmniStudio

            Case, and Service Catalog Request Items objects: Read, Create, Edit, Delete

            AND

            Financial Services Cloud Extension

            OR

            Financial Services Cloud Basic

            OR

            Financial Services Cloud Standard
            1. In Setup, in the Quick Find box, enter Service Process Studio, and then click Service Process Studio.
            2. Click Update for the Service Process you created in the Create a Fee Reversal service process topic.
            3. Click Request Form and confirm the OmniScript.
            4. Click Integration Definition and confirm the Integration Definition.
            5. Click Fulfillment Flow and confirm the Salesforce Flow.
            6. Click Activate.
             
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