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            Add the Case Details Component to Show Fee Reversal Service Process Data

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            3. Financial Services Cloud Admin Guide

            Add the Case Details Component to Show Fee Reversal Service Process Data

            To show your agents all the data attributes associated with a service process request for a case, add the Case Details Lightning component to the case record page.

            Required Editions

            User Permissions Needed
            To set up Fee Reversal service process:

            Industries Service Process, Industry Service Excellence, and OmniStudio

            Case and Service Catalog Request objects Read, Create, Edit, Delete, View All Records

            AND

            Financial Services Cloud Extension

            OR

            Financial Services Cloud Basic

            OR

            Financial Services Cloud Standard
            To use Fee Reversal service process:

            Industries Service Process, Industry Service Excellence, and OmniStudio

            Case, and Service Catalog Request Items objects: Read, Create, Edit, Delete

            AND

            Financial Services Cloud Extension

            OR

            Financial Services Cloud Basic

            OR

            Financial Services Cloud Standard
            1. Complete the steps in Add the Case Details Lightning Component to the Case Record Page.
            2. Next, Create a Fee Reversal Service Process.
             
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