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            Add Complaint Status Picklist Values

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            1. Salesforce Help
            2. Docs
            3. Financial Services Cloud Admin Guide

            Add Complaint Status Picklist Values

            To indicate the status of a complaint, activate the picklist values.

            Required Editions

            Available in: Lightning Experience
            Available in: Professional, Enterprise, and Unlimited Editions where Financial Services Cloud is enabled
            User Permissions Needed
            To activate picklist values: Customize Application
            1. In Setup, go to Object Manager.
            2. In the Quick Find box, enter Case, and then select Case.
            3. In Fields & Relationships, select the Status field.
            4. In the Inactive Values section, activate the Pending, In Review, and Submitted picklist values.
            5. Repeat these steps for the Status field picklist values on the Public Complaint object.
             
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