Actionable Relationship Center in Health Cloud

Group Membership Objects and ARC

Starting in Summer ‘23, enable Group Membership Settings to visualize a patient’s multiple relationships in an updated Household data model. You can use standard Salesforce objects to record the groups and households that a patient is a member of, the different accounts and contacts they’re related to, and their roles in each of these relationships. Then you can use the pre-configured patient relationship template in Actionable Relationship Center (ARC) to create a graph that shows a patient’s relationships to households, care plans, and other accounts. In the updated data model:

• To relate two business accounts, use Account Account Relationship records
• To relate two contacts or two person accounts, use Contact Contact Relationship records
• 

  Note When you create a Contact Contact Relationship record, create the Related Inverse Record manually.
• To define the roles of two people in a relationship, use Party Role Relationship records

Interactive ARC graphs display standard object data as a hierarchy of patient and member relationships. They show multiple layers of a patient’s connections with other people, providers, and caregivers. You can use ARC for mapping many types of relationships, including provider relationships to hospitals, specialties, and credentials.