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Agent Templates, Subagents, and Actions in Health Cloud
Use predefined agent templates in Health Cloud to quickly deploy AI-powered agents with ready-to-use subagents and actions for the Contact Center, Home Health, Patient Healthcare, Provider Matching, and Public Health.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with the Agentforce for Health Cloud and Agentforce Employee Agent add-on licenses |
Note Beginning in April 2026, agent topics are now called subagents. There are no changes to
functionality. During this transition, you may see a mix of the new and previous terms in our
documentation.
This is a summary of the agent templates, subagents, and actions available in Health Cloud.
| Name | Agent Template | Standard Subagents | standARD Actions |
|---|---|---|---|
| Agentforce for Contact Center | Agentforce Employee Agent | Patient Data Retrieval | Get Patient Data from EMR |
| Patient Data Management | |||
| Eligibility and Benefit Verification for Providers | |||
| Agentforce for Home Health | Agentforce Employee Agent | Patient Home Healthcare Management | |
| Patient Home Healthcare Management on Voice Call | |||
| Agentforce for Patient Healthcare | Agentforce Employee Agent | Patient Healthcare Management | |
| Agentforce for Payer Contact Center | Agentforce Employee Agent | Claims Service Assistance | |
| Member Coverage Assistance | |||
| Prior Authorization Assistance | |||
| Provider Network Search | |||
| Agentforce for Health Engagement | Patient and Member Services | Provider Network Search and Queries | Generate Provider Directory Search Payload |
| Member Data Queries | Generate Member Search Payload | ||
| Agentforce for Provider Matching | Patient and Member Services | Provider Matching | |
| Agentforce for Public Health | Agentforce Employee Agent | Disease Surveillance Case Management |
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