Connect to athenahealth systems by enabling the MuleSoft athenahealth Integration Client
and Appointment Scheduling Integration App. Set up athenahealth as an external back-end
scheduling system to manage provider availability and patient appointments
efficiently.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health
Cloud
Before you can use Intelligent Appointment Management and the athenahealth integration,
set up Provider Search and verify that the Care Provider Searchable Field records are
populating correctly. Next, set up the users who schedule appointments for patients, such
as call center agents and coordinators. Then, create the records you need to connect
patients to the right provider. After these steps are complete, configure your back-end
scheduling system to view appointment slots.
Intelligent Appointment Management uses data such as provider
availability when you book and manage patient appointments. You can fetch this data from
an external scheduling system.
Note
When you connect to external scheduling systems, you must create identifier records. These
records map provider, patient, facility, and asset records in Health Cloud to
corresponding records in an external scheduling system. For facility identifier records
(athenahealth departments), you must include the practice ID and department ID in this
format: ah-practice.id=xxx__sep__ah-department.id=xxx.
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