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            Configure Optional Self-Scheduling Features

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            Configure Optional Self-Scheduling Features

            Customize self-service appointment flows and manage cases related to self-service appointments. Add support for Google maps data and add provider portal scheduling.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions with Health Cloud
            • Configure the Self-Service Appointment Flow
              Customize the self-service appointment management flows by editing the steps of the Intelligent Appointment Management Omniscripts used for self-scheduling appointments, viewing and canceling appointments, and verifying benefits.
            • Add Support for Google Map Data
              By default, the Self-Scheduling Omniscript for self-service appointment management accepts only ZIP codes for location data. In Omnistudio, you can customize the Omniscript to add support for Google Map data.
            • Manage Cases Related to Self-Service Appointments
              To efficiently resolve scheduling issues, you can create queues for cases related to self-service appointments. Set up rules that automatically route cases to the correct queue.
            • Create a Provider Portal Page on Your Experience Cloud Site
              Give providers the ability to log in to your Experience Cloud site and schedule appointments. Add the Healthcare Appointment Scheduler component to a provider portal page, and add fields such as provider language and gender.
             
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