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            Messaging for SMS in Crisis Support Center Management

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            Messaging for SMS in Crisis Support Center Management

            Messaging for SMS in Crisis Support Center Management provides a communication channel for clients who prefer to message with counselors instead of speaking with them on a call. When a client sends an SMS to the crisis center’s helpline number, Omni-Channel routes the messaging request to qualified counselors. When a counselor accepts the request, an Omnistudio Data Mapper creates a messaging session record and opens the intake flow OmniScript.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions with Health Cloud or Life Sciences Cloud

            To set up Messaging for SMS in Crisis Support Center Management, see Prepare for Messaging for SMS.

            Note
            Note Enhanced Messaging isn’t available for Crisis Support Center Management.
             
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