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            Set Up a Data Library for Home Health

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            Set Up a Data Library for Home Health

            Create a data library with information on home healthcare services and assign the library to your agent. A data library is a trusted data source that personalizes answers and improves your agent’s response accuracy. Agentforce uses the data library as the source and provides patient-centric, real-time recommendations for home healthcare services to care coordinators.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with Health Cloud, Home Health, Service Cloud Voice, Data Cloud, and Agentforce for Health Cloud add-on licenses. Requires each user to have the Agentforce for Health Cloud add-on to access the agent action.
            User Permissions Needed
            To add a data library:

            Data Cloud Architect

            AND

            Manage AI Agents OR Customize Application

            Prerequisites:

            1. From Setup, in the Quick Find box, enter Agentforce Agents, and then select Agentforce Agents.
            2. Select the agent that you created for Home Health and click Open in Builder.
            3. On the Data tab, create a data library.
              1. From the Data Library list, click New Library.
              2. Retain the default selections for the data library and library name.
              3. In Data Type, click Files and upload the source document.
            4. Save your changes.
             
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