Home Health uses Enhanced Scheduling and Optimization to execute point-to-point routing
and optimize field resource utilization. You must enable point-to-point routing in your org first
before this optimization can happen.
Required Editions
Available in: Enterprise and Unlimited Editions with Health Cloud and
the Home Health Add-on license
User Permissions Needed
To update Field Service settings
Field Service Admin permission set
From the App Launcher, open the Field Service Admin app, and then select Field
Service Settings.
Click Scheduling and click Routing.
Verify Enable Point-to-Point Predictive Routingis selected. If it
isn't, select it and save your settings.
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