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            Configure Status Values for Resource Absence Handling in Home Health

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            Configure Status Values for Resource Absence Handling in Home Health

            To configure the updated status of visits affected by field resource absences, you must update a few Field Service Settings in the Field Service Admin app. Then, you define the status transition flows in Field Service.

            Required Editions

            Available in: Enterprise and Unlimited Editions with Health Cloud and the Home Health Add-on license
            User Permissions Needed
            To update Field Service settings Field Service Admin permission set
            1. From the App Launcher, open the Field Service Admin app, and then select Field Service Settings.
            2. Click Scheduling and then make sure General Logic is selected.
            3. Clear the Activate approval confirmation on resource absences option and save your change.
            4. Click Service Appointment Life Cycle, and then click Status Transitions.
            5. Accept the default transitions or define the transitions for status values that you want.
              For example, let’s say you want the updated status to be Unassigned. Define what values change to Unassigned, and what values Unassigned changes to.
            6. Save your changes.

            Next, let's clone, configure, and activate the Update Visits for Resource Absence flow.

             
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