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            Configure the Claims Service Assistance Subagent and Actions

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            Configure the Claims Service Assistance Subagent and Actions

            To support claim query processes, review, configure, and add subagents and actions to your payer contact center agent.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with the Agentforce for Health Cloud and Agentforce Employee Agent add-on licenses
            User Permissions Needed
            To manage subagents and actions: Manage AI Agents AND the required permissions for your agent type
            1. Verify that the Claims Service Assistance subagent is active.
            2. Verify that the Find Claims and Get Claim Summary actions are active and associated with the Claims Service Assistance subagent.
            3. Add the Claims Service Assistance subagent to your contact center’s agent.

            See Also

             
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