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            Set Up Referral Management Predictive Scoring

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            Set Up Referral Management Predictive Scoring

            To support predictive scoring for referral management, install the Health Cloud Scoring data kit, verify data in the referral management data model objects (DMOs), and then configure write-back from Data Cloud to the Clinical Service Request object.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions with Health Cloud
            User Permissions Needed
            To access Data Cloud Setup:

            System admin profile

            OR

            Data Cloud Architect permission set
            To manage scoring framework templates:

            Customize Application

            Modify All Data

            AND

            Scoring Framework Admin
            1. Install the Health Cloud Scoring data kit.
              1. From Data Cloud Setup, find and select Data Kits.
              2. Select Health Cloud Scoring.
              3. Review the contents of the data kit, then click Data Kit Deploy.
              4. Select a data space and enter your org ID.
              5. Click Deploy.
              6. Wait for the data kit deployment to complete. You can view the deployment status on the Deployment History tab
              7. After the data kit deployment completes, use the app launcher to find and select Data Streams.
              8. Verify the mapping for these DMOs and fields.
                DMO Fields
                Clinical Service Request

                Priority

                Status

                Status Reason

                Status Start Date
                Clinical Service Request Detail Detail Record Reference
                Work Type

                Name

                Estimated Duration
                Diagnostic Summary Diagnostic Category
                Patient Health Condition Severity
            2. Set up the scoring framework.
              1. From Setup, find and select Scoring Framework.
              2. Install the Referral Management Scoring template.
            3. Configure write-back from Data Cloud to the Clinical Service Request object by creating a Copy Field Enrichment.
              1. Select Clinical Service Request Scoring Data as the source object.
              2. Select Clinical Service Request as the target object, and then select the Referral Score field.
             
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