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Case Insights Dashboard
Monitor disease surveillance, inspections, and active outbreaks to ensure timely public health responses. Use customizable filters and key metrics to streamline case-handling work flows and improve operational efficiency.
Required Editions
For example, a case investigator can use the Case Insights dashboard to monitor workload by tracking case statuses and open case priority trends. Track down where the delays are happening between intake and the actual investigation. Reassign tasks or prioritize training for timely investigation and containment of new disease events.
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited Editions with Health Cloud |
Learn about the key metrics on the Case Insights dashboard.
| Metric | Description |
|---|---|
| Total Cases | Shows the total number of confirmed and suspected disease reports. Use this metric to allocate resources by showing the full disease burden. |
| Total Inspections | Shows the total number of completed site visits or facility assessments. Use this metric to track the volume of public health enforcement and compliance checks. |
| Total Investigations | Shows the overall number of disease cases that the case investigators are researching. Use this metric to identify the total current workload for the team. |
| Total Outbreaks | Shows the final count of distinct, localized disease clusters. Use this metric to highlight the number of specific high-priority situations requiring containment strategies. |
| Contact Encounter Impact | Shows the total influence of contact tracing efforts across all affected individuals. Use this metric to quantify the network effect of the disease spread to guide intervention strategies. |
| Cases by Status | Shows the current processing stage of all active cases (pending, in-progress). Use this metric to identify issues in the case management work flow. |
| New Cases | Shows the number of newly reported cases within a specified time frame. Use this metric to detect the emergence of new infections. |
| Open Case Trends by Priority | Shows the number of open cases over time, categorized by urgency. Use this metric to manage your workload and prioritize resources. |
| Intake to Investigate Time | Shows the average duration from the time a case is reported until an investigation officially begins. Use this metric to evaluate speed and efficiency of the process. |
| Investigation Details | Shows a summary of the most critical facts for ongoing case research. Use this metric to access details such as the investigation name, start or end dates, and status for quick context. |
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