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            Use Disease Surveillance

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            Use Disease Surveillance

            Use Disease Surveillance to efficiently manage and track disease-related data. Create and manage disease definitions for effective categorization. Monitor cases by recording patient details and tracking progress from first contact to resolution. Capture detailed investigation information, including specimen details, patient medication history, and exposure data. Schedule inspection visits for on-site evaluations. Monitor critical patient information such as medication, risk level, transmission mode, and demographics. Enhance public health responses by streamlining case management, improving response times, and ensuring accurate data tracking.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions with Health Cloud

            Disease Surveillance Users

            Users with different roles work on various aspects of disease surveillance. Based on your organization’s roles and persona, your admin sets up profiles for these users.

            • Patient receives care and shares health incident details with healthcare providers.
            • Provider shares patient health incident details with the public health organization.
            • Intake specialist receives and processes patient health incident details via fax or email, creating cases with relevant health information.
            • Public health investigator conducts surveys, inspections, and exposure analysis to investigate cases and identify causes.
            • Public health field inspector inspects physical locations, collects samples, and sends them to labs for further investigation.
            • Public health epidemiologist analyzes reports and trends to detect outbreaks and recommends necessary actions.
            • Campaign manager shares preventive measures, reporting guidelines, and patient care instructions with the public.
            • Get Started with Agentforce for Public Health
              Utilize Agentforce to streamline case reporting, assignment, classification, and generating summaries of public health cases and disease investigations, while efficiently managing duplicate cases. Accelerate disease surveillance case classification with AI-generated suggestions, supported by confidence scores and attribution insights. Simplify decision-making and speed up public health responses with clear and concise summaries of cases and investigations. Streamline case management, reduce manual effort, enhance operational efficiency, and keep health statuses up to date.
            • Document AI for Health
              As a case intake specialist, use the generative AI capabilities of Document AI for Health to automatically extract data from PDFs, such as lab reports and disease definitions, and convert it into structured Health Cloud records. Focus on critical tasks by minimizing manual data entry efforts, and ensure consistent case intake and disease data management, facilitating faster follow-up and investigation.
            • Visualize Disease Transmission
              Epidemiologists can identify and manage disease spread by viewing contact tracing diagrams on Account record pages. Visualize how one case connects to others, uncover exposure links, and make containment decisions faster.
            • Identify and Resolve Duplicate Public Health Cases
              Compare the details of potential duplicates of a case record using a table and mark records as duplicates to close the case.
            • Disease Surveillance Analytics Dashboards
              Analyze infectious disease spread and public health case trends by using comprehensive data visualization and analytics capabilities. Gain a full 360-degree view of disease trends, critical case metrics, and demographic analysis. Identify potential warnings that can lead to outbreaks, monitor critical cases, and inform public health actions.
             
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