Use Embedded AI for Health Cloud

Use Einstein generative AI to significantly enhance healthcare and boost operational efficiency by improving clinical decision-making and optimizing administrative tasks. By embedding Einstein powered solutions directly on the patient and provider record pages, Health Cloud helps in automating routine healthcare tasks and makes several processes and operations run more smoothly. Use the built-in healthcare-specific prompt templates to create emails and summarize patient and provider information.

The healthcare industry faces multiple operational challenges and addressing them with new technology is complex and costly. Let’s see how Health Cloud’s embedded AI features help you overcome these hurdles.

• AI-powered summarization enables you to quickly create patient and provider profile summaries, enhancing efficiency in healthcare administration and provider network and relationship management. This technology processes large volumes of healthcare data rapidly, breaking down information silos and reducing operational costs. By providing concise and accessible data summaries, Health Cloud alleviates information overload and streamlines data management compared to traditional manual methods.
• AI-driven email generation uses user-provided context such as purpose and recipient of the email, patient and provider information, and clinical service requests to create personalized and professional email drafts. By automating the drafting process, Health Cloud enhances productivity, saves time, and helps to tailor content to user preferences, thus improving engagement and communication effectiveness.

Einstein Generative AI’s integration in Health Cloud shows significant benefits with revolutionized communication, diagnostic support, and administrative tasks. However, it’s essential to implement human validation checks to review the generated healthcare data for accuracy and safety.

• Summarize Patient History with Einstein
  As a healthcare professional, use the built-in Summarize Patient History prompt template on the Patient Account record page to create a timely, rich-text summary of a patient’s complete profile and history without navigating multiple pages and tabs. Save time and improve productivity with the power of generative AI to analyze and condense large volumes of patient data stored across several Health Cloud objects. The informative summary helps you make informed clinical decisions by including patient information such as health conditions, medical procedures, medical history, allergies, and vaccinations.
• Summarize Patient Medications with Einstein
  As a healthcare professional, achieve enhanced diagnostics and clinical decision-making by using the built-in Summarize Patient Medications prompt template on the Patient Account record page. Create a rich-text summary of a patient’s current medication details such as dosage, frequency, intent, prescribing physician, related health conditions, and any additional information. With this timely and handy clinical information, you can easily design personalized treatment plans catering to the patient’s individual needs, improving health outcomes and patient satisfaction.
• Summarize Provider Information with Einstein
  As a payer or a provider, streamline the management of provider networks and relationships by using the built-in Summarize Provider Information prompt template on the provider record page. This AI-powered summarization process scans through a massive volume of provider data and creates a rich-text summary of a provider covering education, professional experience, accreditation, accepted insurance, practicing facilities, and more. Get critical provider information in a concise and accessible format while reducing the burden of information overload and achieving more efficient daily operations.
• Create a Patient Precall Summary with Einstein
  As a caregiver, automate the preparation for patient visits with the built-in Draft Patient Precall Summary prompt template available on the patient account record page. Create a rich-text precall summary of a patient’s recent medical history covering health conditions, diagnoses, appointments, treatment plans, notes from previous interactions, and more. This summarization not only reduces the manual effort required in reviewing comprehensive patient data but also enhances patient health outcomes by ensuring caregivers get a better understanding of patient’s health needs.
• Create a Patient Assessment Email with Einstein
  As a care coordinator or healthcare provider, improve patient engagement and healthcare outcomes by sending timely and personalized health-related communications to patients. Use the built-in Draft Patient Assessment Email prompt template that’s available on the patient account record page to create a rich-text email message that lists a patient's pending assessments. The email also includes the potential benefits of completing the assessments on time. This AI-generated solution sifts through vast medical content in a short time and presents the assessment information in a concise and consistent format for your patients.
• Create a Referral Acknowledgement Email to a Patient with Einstein
  As a referred healthcare provider, use the built-in Draft Referral Acknowledgement Email to Patient prompt template on the patient account record page to create a rich-text email message acknowledging the receipt of a patient referral. Provide the clinical service request associated with the referral as an input to the prompt and get a contextual and well-structured email draft addressed to the referred patient quickly and efficiently.
• Create a Referral Acknowledgement Email to a Referring Provider with Einstein
  As a referred healthcare provider, enhance engagement and boost productivity by sending a personalized email to your referring provider. Use the built-in Draft Referral Acknowledgement Email to Provider prompt template on the provider record page to create a rich-text email message acknowledging the receipt of a patient referral. Provide the clinical service request associated with the referral as an input to the prompt and enjoy the benefits of AI with an effective and customized referral acknowledgement email.