Create a Referral Acknowledgement Email to a Patient with Einstein

As a referred healthcare provider, use the built-in Draft Referral Acknowledgement Email to Patient prompt template on the patient account record page to create a rich-text email message acknowledging the receipt of a patient referral. Provide the clinical service request associated with the referral as an input to the prompt and get a contextual and well-structured email draft addressed to the referred patient quickly and efficiently.

Required Editions

Available in: Enterprise and Unlimited Editions with Health Cloud and Einstein for Service or Einstein for Sales add-on license

Available in: Health Cloud Einstein 1 Edition

User Permissions Needed
To create a referral acknowledgement email:	Health Cloud Foundation permission set AND Einstein for Service Innovations permission set AND Einstein Sales Emails permission set

Important This tool uses generative AI, which is known to include inaccurate or harmful responses. Before using the generated email content, review the output for accuracy and safety. You assume responsibility for the output when creating the email content.

1. Go to the referred patient’s person account record page.
2. In the Activity section, click .
   The To field is auto-populated with the email ID of the referred patient.
3. Click Draft with Einstein.
4. In the Draft an Email with Einstein section, select Draft Referral Acknowledgement Email to Patient.
5. Select the clinical service request that’s associated with the patient referral.
6. Click Continue.
   Einstein analyzes your request and generates a draft referral acknowledgement email based on the clinical service request and referral details. If the relevant source information isn’t available, Einstein skips such details when generating the content.
7. Replace any placeholder text in the email with appropriate content and review the draft.
8. Click Done.
9. Verify that all the details are correct and click Send.
   Salesforce sends the email to the referred patient.

See Also

• Salesforce Help: Einstein Generative AI
• Salesforce Help: Set Up Einstein Embedded AI for Health Cloud